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Warranty Terms

  1. Baltic Data provides 1 or 2 years warranty for all products sold in accordance with the law of the Republic of Latvia.
  2. Warranty is valid if you can show:
  • purchase receipt (note, check or voucher);
  • the manufacturer or dealer warranty card (in case a manufacturer or distributor of goods has included one in the package).
  1. The manufacturer's warranty is void if:
  • product has warranty seals or serial number damages or you have tried to fix product yourself;
  • damage is caused by natural disasters (floods, storms, lightning, fire, earthquakes);
  • damage is caused by foreign object, liquid, insects in the device etc.;
  • if you have used a non-standard power supplies, accessories and spare parts, as well as non-original raw materials (cartridges, toners, etc.) which are not certified by the manufacturer for use with the specified product, and it has caused damage to the product;
  • damage is caused by nutrient-voltage, telecommunications, because of non-compliance of cable networks with the standards of the manufacturer, because of the rapid temperature fluctuations, as well as other domestic and external factors (soot, smoke, dust, moisture);
  • regular service maintenance was not performed (applicable to the goods to which that is needed, e.g. cleaning your computer from dust, etc.)
  • product is used in the manufacturing or business purposes (if a particular product is not intended for such purposes).
  1. We can deliver repaired product to your desired location. The fee for this service is 7.11 EUR VAT in Riga. Delivery fee outside Riga is agreed individually. If you want to use this service, please, call to our service center by telephone 67507088.
  2. Please take care of your data security before bringing your device to the service. Service center does not guarantee data backup after the repair, data backup copies are the responsibility of the customer. 
  3. The manufacturer's warranty does not cover any type of data loss in storage media: CD/DVD/Blu-Ray matrices, flash drives, memory cards, hard drives etc., which have arisen or which may arise as a result of the above-mentioned media damage (direct or indirect). Baltic Data Ltd. is not responsible for data loss in storage media bought from Baltic Data. Customer is responsible to take care of its data security and perform regular data backups.
  4. Baltic Data is not responsible for software installed on the client computer, tablet or smartphone.
  5. In case the product does not work correctly, you have the following possibilities:
  • For faster process, turn directly to the service center specified in manufacturer's or dealer's warranty card/purchase document (do not forget purchase receipt - check, receipt, invoice and warranty card);
  • You are welcome to take the product to our service center in Riga, Deglava Street 50 at working days from 9.00 to 18.00 or to any Baltic Data store (do not forget purchase receipt check, receipt or invoice and warranty card).

If you have any questions, please call us 67507088 and our service experts will recommend the best solution.

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